Pricing per resolved case
Pay only when Templ helped resolve the case. Your team and AI use the same price table.
Your first 3 eligible resolved cases are free. Then $8 per resolved case, $4 after 100 in a month. Pay only for resolved cases with a transaction check, a verified wallet, or an AI answer. No seats.
| Billable resolved cases in a UTC month | Price |
|---|---|
| 1–100 | $8 per resolved case |
| 101 and up | $4 per resolved case |
No seats, no subscription, no platform fee. A resolved case needs a Templ step before it can bill.
The fee for a case your team resolves is a software fee.
When a case is billed
A case bills only when every check passes:
- The team sent a real reply before resolution.
- Before resolution, Templ recorded at least 1 qualifying step on that case.
- The case passed its final window without a qualifying reopen.
- The case has no opening exclusion or duplicate under the resolved-case rules.
- The case has no free case or grant coverage.
Only these steps count:
- A transaction check returned a definite result: failed, confirmed, pending or token changes.
- The case's user proved wallet ownership with a free signature.
- A registered AI agent sent a real answer the user saw in that case.
A handoff asks the team to answer. It sends no AI answer. Templ records each qualifying step and its time on the server. The app's failure snapshot alone does not count.
Your first 3 helped cases are free. Each needs a qualifying step, a reply and all the other billing checks. Cases without a qualifying step use no free case, grant case, paid price step or pilot limit.
Never billed
- Team-only answers with no qualifying Templ step.
- Transaction checks that return unknown, not found or an error, without another qualifying step.
- Connected or app-reported wallets without signature proof, without another qualifying step.
- AI drafts, automatic greetings or handoff-only messages, without another qualifying step.
- The app's failure snapshot alone.
- Steps recorded only after the case was marked resolved.
- Spam marked before final and qualifying duplicates.
- Pending charges cancelled by a qualifying reopen.
- Charges credited after an accepted dispute within the dispute window.
- Setup, team previews, install previews, listed test accounts and Templ's own checks under their exclusion allowances.
- Abandoned cases with no final resolution.
Check example cases
These examples assume billing is on and your first 3 helped cases were used. They have no grant coverage, opening exclusion or duplicate, unless stated. Each resolved case passed its final window, unless stated. Only the steps shown happened before resolution.
| Case | Billed | Reason |
|---|---|---|
| Your team answers a question. Templ recorded no qualifying step. | No | A team-only answer has no Templ step. |
| The AI only passes the case to your team. Your team answers. | No | A handoff-only message gives no answer. |
| A transaction check returns not found. Your team answers. | No | Not found is not a definite result. |
| A check confirms the transaction failed. Your team answers. | Yes | The failed result was recorded before resolution. |
| The user proves wallet ownership with a free signature. Your team answers. | Yes | Wallet verification was recorded before resolution. |
| A registered AI agent sends an answer the user sees. The user confirms resolution. | Yes | The AI answer was recorded before resolution. |
| The app sends only a failure snapshot. Your team answers. | No | The snapshot alone is not a qualifying step. |
| Your team resolves a helped case. The user reopens it before final. | No | The qualifying reopen cancels the pending charge. |
Reopen or dispute
A team resolution becomes final after 7 days without a reopen. A user's solved answer becomes final after 24 hours. The user's new message or No cancels the pending charge before final. A team reopen cancels a team resolution before final. It does not cancel a user's confirmed resolution. Resolving a reopened case again checks the same charge. It can bill after the new final window. Templ's managed AI needs the user's Yes before its confirmation window starts.
After final, a billing manager can dispute in Plan within 30 days. An accepted dispute returns the charge's amount, free case or grant case. An open dispute leaves the charge in place until Templ accepts it. Resolved-case rules explain automatic credits and review.
The case view shows the billing reason. Each Templ statement line and usage export shows the case reference and reason.
Billing access alone does not open the private case.
Use the free start
Your first 3 helped cases are free. This applies once per billing owner and app domain. The allowance has no end date. Cases without a qualifying Templ step, duplicates, setup, excluded previews and test cases use none of it. Resolved-case rules explain replies, exclusions, duplicates and final charges.
Add balance
Pay with a direct stablecoin transfer from a wallet your billing manager proved by signing in. Payments use the stablecoins and networks shown in the app. Supported tokens include USDC and USDT where official on configured EVM networks and Solana. Plan shows the network, token, recipient and amount to check before paying. Stablecoin payments explains the payment request and receipt.
Top up $100 to $10,000, in whole dollars.
+10% credit from $2,000, +20% at $10,000.
Bonus credit applies to the paid amount left after a negative balance clears.
Keep working below zero
A workspace with a verified top-up or reviewed grant keeps working at any balance. Support does not stop automatically. Templ contacts its billing managers. An audited Templ operator can suspend the workspace. Without either, support pauses at -$20 until a verified top-up clears the balance.
Billing managers get alerts at 80% used, 100% used and below zero.
Alerts never hold, cap or stop service.
Read order forms
A signed order form can set a price and end date. Order forms explain price steps and team access.
Ask about early credit
Reviewed founding credit In testing
Reviewed founding credit covers 100 resolved cases. It ends when used or 90 days after it starts.
Templ reviews each grant. It is not a payment receipt and does not grant case access.
Read price changes
A higher price applies only after 30 days' notice.
A cheaper table applies at once. Each charge keeps the price table it used when it became pending. An active order form keeps its agreed price through public price changes. A higher price after a form ends needs the same notice. Billing managers see the notice date in Plan and receive it by email.
Common pricing questions
What does a resolved case cost?
Pay $8 per resolved case, $4 after 100 in a month. A resolved case needs a transaction check, verified wallet, or AI answer before it can bill. Read the billing rules.
What is free?
Your first 3 eligible final resolved cases are free. This applies once per billing owner and app domain. Cases without a Templ step, excluded previews and test cases use none of them. Check the exclusions.
Is there a seat fee or a minimum?
There is no seat fee, subscription, platform fee or minimum. You pay for eligible resolved cases. Read custom deal terms.
Does an AI resolution cost the same as a person's?
A case your AI agent resolves costs the same as one your team resolves. Choose an AI mode.
What happens if our balance goes below zero?
A workspace with a verified top-up or reviewed grant keeps working at any balance. Without either, support pauses at -$20 until a verified top-up clears the balance. Read payment steps.
Case data covers retention and operating limits.
In testing means the feature is built and not yet open to every workspace.