Fix widget install problems
Check your approved site and workspace first. Then check the browser's network and console messages.
| What you see | Why it happens | What to check |
|---|---|---|
| “Use the workspace ID from Templ.” | The workspace ID is invalid. | Copy the ID from your workspace's Widget tab. |
| “Use an HTTPS support API origin.” | The API address is not an HTTPS origin. | Use the API host from the install prompt. |
| “Use an HTTPS origin without a path or trailing slash.” | The approved site entry contains a path or slash. | Save the exact site origin in Widget. |
| “Support is unavailable. Try again.” | The widget cannot load or the service cannot accept the case. | Check the API request, site approval and workspace status. |
| “Not sent.” | The send did not finish. | Keep the draft. Choose Retry after checking your connection. |
| “Details not shared.” | The message arrived but its details did not. | Choose Retry to send those details. |
| “This wallet can't sign in here. Try another wallet.” | The wallet cannot use this sign-in flow. | Choose another wallet or ask as a guest when allowed. |
Check the site
Approve the scheme, hostname and port together. Do not include a path. Use an approved HTTPS preview for browser checks. Production setup does not accept an ordinary HTTP site. Local development needs explicit loopback permission. It does not prove a hosted install.
Check the browser policy
Your content security policy must allow the widget's script, API and image hosts. The reference lists those hosts and explains the browser policy. Pass the style value required by your site's policy.
Check the workspace
Open Plan and check whether your workspace can accept cases. A paused or suspended workspace shows its fixed message. A payment or display name never grants case access. Set up your workspace and check that the answering account has a team role.
Send safe details
Share the browser name, page path, time and exact error text. Leave out secrets, wallet proofs, private keys and recovery phrases. Do not send a screenshot that shows them.
Return to Install after fixing the error.