Get alerts for new cases

Choose alerts that bring your team back to the inbox. Open Templ to read a case's messages and details.

Channel	Set it up
Browser In testing	Allow browser notifications from Templ. Keep the app open.
Email In testing	Verify your alert email in Settings and choose case alerts.
Slack In testing	Add an approved Slack destination in Alerts and send a test.
Discord In testing	Add an approved Discord webhook in Alerts and send a test.
Telegram In testing	Add your Telegram destination in Alerts and send a test.
Webhook In testing	Save an HTTPS endpoint and verify its signed events.

Read alert contents

Slack, Discord and Telegram alerts carry the event, counts or waiting time, a fixed code and an authenticated link. They never contain message, note or tag text. They exclude names, emails, wallets, transaction hashes, amounts and access levels. Email case notices also leave out private case text and wallet details. A user's confirmed reply email contains a single-use case resume link.

A signed webhook can carry wallet and shared transaction details when the manager enables them for that endpoint. Keep webhook signing keys private. Verify the signature before using an event. An alert grants no case access.

Check workspace setup and the team inbox. Never include a private key or recovery phrase in an alert.

In testing means the feature is built and not yet open to every workspace.